Privacy Policy

Privacy PolicyEffective Date: September 1, 2026Touched By Grace Landscaping and Stonework2014 W Elk AvenuePhone: 423-430-2531Touched By Grace Landscaping and Stonework (“Touched By Grace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website.This Privacy Policy explains what information we may collect, how we use it, and how we protect it.1. Information We CollectWhen you visit our website, request a quote, contact us, or otherwise communicate with us, we may collect information such as:Your namePhone numberEmail addressProperty or project addressInformation about your landscaping, stonework, or material needsPhotos or other information you voluntarily submit about a projectInformation you provide through contact or quote request formsAny other information you voluntarily provide to usWe may also automatically receive limited technical information about website visitors, such as IP address, browser type, device type, pages visited, and general website usage information.2. How We Use Your InformationWe may use the information we collect to:Respond to questions and requestsProvide estimates and project proposalsSchedule consultations or servicesCommunicate with customers regarding projectsProvide landscaping, stonework, gravel, river rock, and other services or materialsProcess transactions when applicableImprove our website and customer experienceMaintain business recordsPrevent fraud, abuse, or unauthorized activitySend business-related communications when permitted by lawWe will not use your personal information for purposes unrelated to our business without a lawful basis or your permission when permission is required.3. Information SharingTouched By Grace does not sell or rent your personal information to third parties.We may share information when reasonably necessary to operate our business, including with:Website hosting and website service providersPayment processorsScheduling or communication servicesContractors or service providers assisting with a projectProfessional advisors when necessaryGovernment authorities or law enforcement when required by lawWe only intend to share information when reasonably necessary for legitimate business purposes, to provide requested services, or when legally required.4. Website Cookies and TrackingOur website may use cookies and similar technologies to help the website function properly, understand website traffic, remember certain preferences, and improve the user experience.Third-party services used on our website may also use cookies or similar technologies.You may be able to control or disable certain cookies through your web browser or applicable website privacy settings. Disabling cookies may affect certain website functions.5. CommunicationsIf you provide your phone number, email address, or other contact information, we may use it to respond to your inquiry, provide estimates, communicate about scheduled services, or otherwise communicate with you regarding a business relationship.We will not intentionally use your information to send unsolicited marketing communications where prohibited by law.If you receive promotional communications from us, you may request that we stop sending them.6. Project Photos and Property InformationIf you voluntarily provide photographs, project details, or property information to Touched By Grace, we may use that information to evaluate your project, prepare estimates, communicate with you, and perform requested services.We will not publicly use identifiable photographs of your property for advertising or promotional purposes without appropriate permission.7. Payment InformationIf payments are accepted through our website or through a third-party payment processor, payment information may be processed directly by that provider.Touched By Grace does not intend to store complete credit card numbers or other sensitive payment credentials on its own website servers.Third-party payment providers may have their own privacy policies and security practices.8. Data SecurityWe take reasonable steps to protect the personal information provided to us from unauthorized access, use, alteration, or disclosure.However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.9. Third-Party WebsitesOur website may contain links to third-party websites, social media pages, payment services, or other online services.Touched By Grace is not responsible for the privacy practices, security, or content of third-party websites.We encourage visitors to review the privacy policies of any third-party website they choose to use.10. Children's PrivacyOur website is intended for general audiences and is not directed toward children under the age of 13.We do not knowingly collect personal information from children under 13.If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.11. Your Privacy ChoicesDepending on applicable law, you may have the right to request information about the personal information we maintain about you, request correction of inaccurate information, or request deletion of certain information.You may contact us using the information below to make a privacy-related request.Some information may need to be retained when required for legal, accounting, tax, contractual, or legitimate business purposes.12. Tennessee ResidentsTouched By Grace Landscaping and Stonework operates in Tennessee and serves customers throughout the Tri-Cities and surrounding areas.We will handle personal information in accordance with applicable federal and Tennessee laws.If additional privacy rights become applicable to our business or to you based on your location, we will honor those rights as required by applicable law.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable laws.When we make changes, we will update the “Effective Date” at the top of this policy.We encourage visitors to review this page periodically.14. Contact UsIf you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:Touched By Grace Landscaping and StoneworkPhone: 423-430-2531Address: 2014 W Elk AvenueWe are committed to treating your information responsibly and protecting the trust our customers place in our business.